EngageZap Pricing Plan
Monthly / Yearly Subscription | Unlimited Users Plan
Basic
unlimited users
₹999
per month
1000 free Service Conversations/month
- Unlimited Agent Logins
- Smart Audience Segmentation
- Broadcasting & Retargeting
- Template Mesaage APIs
- Multi-Agent Live Chat
- Agent Transfer & Manager Monitoring
- EngageZap Marketplace Integrations
- 1200 Messages/min
- Upto 10 Tags
- Upto 5 Custom Attributes
- Shopify & Woo commerce Integraions
- Dialogflow chatbot
- Shared Team Inbox
- Click-to-WhatsApp Ads Manager
Pro
unlimited users
₹2399
per month
1000 free Service Conversations/month
- All features in Basic Plan
- Upto 100 Tags
- Upto 20 Customer attributes
- Campaign Scheduler
- Campaign Click Tracking
- Smart Agent Routing
- Campaign Click Training
- Smart Agent Routing
- Campaign Budget Analytics
- Projects APIs
- Custom Agent Rules
Enterprise
unlimited users
Custom
per month
1000 free Service Conversations/month
- Recommended for Brands with 5 Lac+ Users
- All features in Pro Plan
- Unlimited Tags
- Unlimited Attributes
- Downlodable Reports
- Dedicated Account Manager
- Priority Customer Support
- Webhooks
- Higher Messaging Speed
Basic
unlimited users
₹899
per month
1000 free Service Conversations/month
- Unlimited Agent Logins
- Smart Audience Segmentation
- Broadcasting & Retargeting
- Template Mesaage APIs
- Multi-Agent Live Chat
- Agent Transfer & Manager Monitoring
- Whatso Marketplace Integrations
- 1200 Messages/min
- Upto 10 Tags
- Upto 5 Custom Attributes
- Shopify & Woo commerce Integraions
- Dialogflow chatbot
- Shared Team Inbox
- Click-to-WhatsApp Ads Manager
Pro
unlimited users
₹2159
per month
1000 free Service Conversations/month
- All features in Basic Plan
- Upto 100 Tags
- Upto 20 Customer attributes
- Campaign Scheduler
- Campaign Click Tracking
- Smart Agent Routing
- Campaign Click Training
- Smart Agent Routing
- Campaign Budget Analytics
- Projects APIs
- Custom Agent Rules
Enterprise
unlimited users
Custom
per month
1000 free Service Conversations/month
- Recommended for Brands with 5 Lac+ Users
- All features in Pro Plan
- Unlimited Tags
- Unlimited Attributes
- Downlodable Reports
- Dedicated Account Manager
- Priority Customer Support
- Webhooks
- Higher Messaging Speed
WhatsApp Conversion Based Pricing
A 24-hour messaging window on WhatsApp is activated when a business initiates communication with a user.
- Businesses and users can freely exchange any number of messages, including template messages, within 24 hour without conversation session without incurring additional charges.
- The cost of WhatsApp Conversations depends on the category of the template message and varies based on the receiver country.
- Conversation costs (applicable for Indian Number) are as follows: ₹0.81 for Marketing Conversations, ₹0.35 for Authentication Conversations, ₹0.35 for Utility Conversations, and ₹0.35 for Service Conversations These prices are applicable when sending conversations within India
- All Conversations are valid only for 24 hours.
- Green Tick Application is free
- 1000 free conversations / month for (user-initiated conversations).
- All above mentioned pricing is exclusive of GST.
WhatsApp Pricing
Marketing
Special deals, Product updates advertisements, or promotional messages
Utility
Transactional messages like delivery updates or pay confirmation
Authentication
OTP messages such as account registration, account recover.
Service
Messages related to personalized customer support, queries.
Key Pointers
Businesses get 1000 free monthly conversations for user-initiated Service category messages.
If a business responds to a user with a template message or sends one during an open service chat, it starts a new conversation based on the template category.
For mixed-category conversations (Marketing, Authentication, Utility, or Service), charges apply separately for each category’s chat window.
Each message category (Marketing, Authentication, Utility, or Service) has its own charges. If you send messages from different categories to the same user within 24 hours, you’ll be charged for each category.
When starting a conversation in a specific category, you have a 24-hour window to chat with customers without extra charges, giving you enough time for effective communication.
Feature included in All Plans
Customer Support
- FREE Whatsapp Buisness API
- Multiple Human Live Agent Live Chat
- One Click Dialogflow Integration
- Unlimited Live Chat Agent Dashboard
- No-Code Chatbot Template
- Mobile Responsive Dashboard
- Web & Mobile Push Notification
Broadcasting & Automation
- Unlimited Broadcasting Campaigns
- Template Message Approvals
- Automate Notifications via API
- WhatsApp Retargeting Campaigns
- Real-Time Campaign Analytics
- Smart Audience Segmentation
Chat CRM & More
- Import and Export Contacts
- Track Customer Journey
- Add Tags & Attributes
- Shopify & WooCommerce Integration
- Zapier and Pabbly Integration
- Shared Team Inbox
FAQ
Got questions about EngageZap? We answer them below!
What does Unlimited user mean ?
You can connect with as many Monthly Active Users as you want in a month when you have an Unlimited User account.All that’s required of you is the monthly subscription fee and the WhatsApp Conversation Charges after the first 1000 free conversations.
What is Customer Services Window /Session Window
A messaging session window opens when a user sends a message to your Whatsapp Business number. It remains open for 24 hours after the user receives the message.
With these 24 hours, you can step in and respond.
How many Contacts can i import
Unlimited contacts can be imported into the EngageZap dashboard. You are only chatting when you start a Whats App conversation with someone.
How to do Upgrade and Downgrade Work ?
Up grade and Downgrade work on a pro-ratio basis .
How can I get the WhatsApp Business Verified green tick?
You can easily submit a request and get in touch with our support team to request a green tick verification. Typically, the approval process takes three business days.